FAQs
Orders & Process
- We tailor absolutely everything in the women’s clothing segment. Casual & Formal wear (including day dresses, work wear, blazers, trousers, shirts, tops); Indian wear (including saree blouses, festive wear, lehengas sets, salwar suits, ready saree, saree gowns); Western wear (including evening gowns, cocktail dresses, couture/red carpet ensembles, draped garments, coord sets); Bridal (including wedding gowns, bridesmaid dresses, flower girl dresses) Indo-western fusion, First/Holy communion dresses, birthday dresses and pretty much anything you can dream of!
The first step is to get in touch and let us know your requirements. You can do this in the following ways:
- WhatsApp us by simply clicking the button at the bottom right of the website.
- Use the Bespoke Enquiry Form available on our website.
- Send us an email at info@studiokritique.com. Make sure you add your name and contact number.
- This is a form (available on the website) that helps us collate the required information from you so we can help you better. The best way to tell us what you are looking for, is to fill out our Bespoke enquiry form with as much detail as possible. We will then get back to you with pricing estimates and timeline details.
- Contact us through any of the channels provided.
- We respond with pricing, timeline and any other important information.
- If pricing is acceptable to you, we will book you in for your Order Appointment.
- Or, if you are unsure about what you would like to tailor, you will need to book a Design Consultation first.
- No, we work strictly by appointment, so you will need either an Order Appointment or a Design Consultation to visit us.
- We are unfortunately unable to cater to walk-ins.
- An Order Appointment is the appointment we book for you once the pricing & timeline details are finalised via WhatsApp and you want to go ahead with placing an order with us.
- Our order appointments are normally 30-45minutes long (we do provide longer appointments for larger orders).
- At the order appointment you will, handover your fabric, have your body measurements taken, pay an advance & place your order.
- A Design Consultation focuses on giving you in-depth information and help in regard to silhouette, fabric, body type analysis, embellishment options, colour options and much more. This will equip you to make a more informed decision about your order.
- If you have some design ideas but aren’t sure if it’s the right one for you, and aren’t sure of the fabric or colour best suited to you, and need help bringing your vision to life, then YES.
- If you are a bride-to-be, have several inspiration designs for your wedding dress but need help figuring out what will work best for you, then YES.
- If you have absolutely no idea what you would like to tailor, or it’s your first time having something tailored, but you have an occasion coming up and would like to have an amazing outfit for it, then YES.
- You do NOT require a Design Consultation if you have a pretty good idea of what you want and just need a bit of guidance on timeline and pricing. This information can be given via any of the enquiry channels mentioned herein.
- If you fall into any of the categories above, you will need a Design Consultation. WhatsApp or email us and we will let you know the appointment slots available for a day convenient to you and the procedure to book.
- The cost for a Design Consultation is INR 1000/45 mins. This charge is fully redeemable in your final bill, should you place an order with us.
- For all our clients abroad or in other cities, online video Design Consultations are available.
- We will guide you in detail on design, measurements and fabric over video. We will provide you with clear and specific instructions before your scheduled consultation.
- Body measurements will be taken in-store at your scheduled appointment.
- We have a very precise measurement-taking method and we will provide instructions for what is required before your consultation.
- For online consultations, international and non-Bangalore-based clients will receive detailed instructions on what to do before their video Design Consultation.
- For regular, non-couture/non-bridal garments, one free alteration, loosening or tightening, per garment is available up to one week after order delivery. Any alterations after that will incur an additional charge. Design changes are not included.
- For couture and bridal, alterations are done as per requirement, fittings and agreement at the initial consultation.
Fabric, Embroidery & Care
- Yes, you can bring your own fabric.
- We recommend that you let us know your requirement via WhatsApp beforehand, so that we can guide you on what type and amount of fabric to purchase based on the reference design.
- No, we do not stock or sell fabric. But we can source the fabric for you.
- Yes, we can source the fabric for you, provided your order meets our order minimum and timeline capability.
- We work with various wholesale fabric suppliers, pan-India and internationally, to procure fabrics best suited to your design and budget.
- The process for fabric sourcing will be explained in detail at the time of placing the order.
- Yes, we can help you with design ideas based on the fabric you have. You can book a Design Consultation with us.
- Yes, this is one of our specialisations and we can definitely help you with the best way to repurpose/upcycle your precious fabric and get the most out of it.
- Yes indeed, we can replicate any garment in a new fabric, so your beloved garment can be reborn with the same fit and finish as the original.
Yes, we specialise in a variety of custom hand embroidery and machine embroidery to give your garments that extra luxe.
- You will be given instructions on the care required for your bespoke garments at the time of order delivery.
- We do not take responsibility for colour fastness of fabrics and embellishments.
- Pure silk fabrics and fine delicate fabrics need extra care for storage and cleaning. Please use a reputed dry-cleaning service.
Billing & Payments
- You will be given price estimates in response to your initial enquiry. If the pricing is acceptable to you, you then book a consultation, pay an advance to secure the order and are officially on our books.
- Once your order is ready, you will be sent the final bill via WhatsApp or email.
- If the pricing quoted for your reference design is outside your budget, you can give us your budget and we will suggest designs that can be made within that budget.
- We accept UPI payments, online bank transfers, QR code payments and PayPal.
- We do not accept cash payments, card payments or cheques.
- Yes, you will be required to pay an advance to secure the order. Normally, this can range from 50–70% of the total order value.
- Yes, we offer e-gift cards to surprise and delight your loved ones with a one-of-a-kind bespoke tailoring experience for their special day.
- Please look at the gift card tab on the website for more info and get in touch with us to know more about the denominations and validity available.
Cancellations & Refunds
- Orders once placed cannot be cancelled.
- Minor changes in your order might be accommodated if you inform us within 24 hours from the Order Appointment.
- An advance once paid against an order is non-refundable.
- If, however, for some unavoidable reason you would not like to proceed with your order at this time, please email us at info@studiokritique.com with the request and reason within 24 hours of your Order Appointment.
- At the complete discretion of our management, it might be possible to defer your advance to a future order within a given timeframe.