Terms of service
Welcome to Studio Kritique. These Terms of Service (“Terms”) govern your access to and use of studiokritique.com (the “Website”) and the services provided by Studio Kritique Private limited (“we,” “our,” or “us”). By placing an order or using our Website, you agree to be bound by these Terms.
1. General Information
1.1 We operate under a “Make on Buy” principle, meaning all products are custom-made or produced after an order is placed.
1.2 Production timelines, shipping estimates, and customization options are provided during the checkout process.
2. Orders and Payments
2.1 Order Confirmation: Upon placing an order, you will receive an email confirmation with details of your purchase.
2.2 Production Timeline: The production of your order will begin only after successful payment. Production timelines vary by product.
2.3 Payments: All payments must be made in full at the time of purchase. We accept [list payment methods].
2.4 Taxes and Duties: Prices include all applicable taxes in India. For international orders, customs duties, import taxes, and additional fees are the responsibility of the customer.
3. Shipping and Delivery
3.1 Shipping timelines depend on the production schedule and destination. Estimated delivery dates will be shared upon order confirmation.
3.2 We are not liable for delays caused by customs clearance or unforeseen shipping carrier issues.
4. Cancellation and Refunds
4.1 Cancellations: Since all items are made-to-order, cancellations are only accepted within 24 hours of placing the order.
4.2 Returns: We do not accept returns for custom-made items unless the product is defective.
4.3 Refunds: Refunds will only be issued for defective items or cancellations made within 24 hours. Shipping charges are non-refundable.
5. Intellectual Property
All designs, content, and materials on the Website are the intellectual property of [Your Business Name] and may not be copied or reproduced without written permission.
6. Limitation of Liability
We are not responsible for damages resulting from improper use of our products or delays beyond our control.
7. Governing Law
These Terms are governed by the laws of India. For EU and US customers, consumer rights applicable in their respective jurisdictions remain valid.
FROM SUMMER HOUSE
We ship in 7 working days from the date of order. For queries, WhatsApp +91 80504 14566.
SHIPPING WITHIN INDIA
Enjoy free shipping within India when you pay online via debit card, credit card, Paypal, net banking or bank transfer. Flat Shipping of Rs.250 on COD orders.
INTERNATIONAL SHIPPING
Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee. Please see approximate shipping charges for two garments below:
USA - US $20
UK - 15 pounds
Europe and rest of the world - 20 pounds
Australia - AUD $30
Singapore - SGD $25
ORDER COMMUNICATION
You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.
Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.
If you desire express shipping, please write to friends@thesummerhouse.in with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.
Every single piece designed & produced in The Summer House goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.
Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for six months from the date of issue. You can see our size chart here before making a purchase. If you have any inquiries about size, fabric or fit, you can whatsapp us on +91 7892525916 or email our customer care at friends@thesummerhouse.in
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at friends@thesummerhouse.in within 3 days of receiving the order.
In case of either damaged product return or size exchange, please write to friends@thesummerhouse.in with subject: RETURNS. Clothing sent to us without a prior email will not be accepted. The Summer House must be notified within three days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 10 days. The cost of any return/ exchange is to be borne by the customer.
On discounted pieces, all sales are final, and we do not accept returns or exchanges unless the item received is defective or damaged. We encourage customers to review their orders carefully before completing the purchase. If you receive a damaged or defective item, please contact our customer service team within 2 days of receiving your order for assistance.
In order to initiate an exchange or return, please find the 'Initiate a return here' option at the bottom of the page. Keep your order number and Email ID at hand for a hassle free process.
The Summer House team holds the right to not accept returns in case the product is used or damaged by the customer.