Shipping & Returns

Welcome to our Shipping and Returns Policy page. We strive to provide clear and transparent information to ensure a seamless shopping experience for all our valued customers. Please read the details carefully to understand our policies.

 

Shipping Policy

1. General Shipping Information

• We currently ship all ready-to-buy and make-on-order items within India only.
• Bespoke orders are shipped worldwide with applicable international shipping charges.
• Orders are shipped from our studio after production is complete, as per our Make-on-Order principle.

 

2. Production Timelines

• All products are custom-made or produced after an order is placed.
• Estimated production times:
• Ready-to-Buy Custom Items: 2–3 weeks.
• Bespoke Orders: 4–8 weeks (depending on complexity).

Note: Production timelines do not include shipping times.

 

3. Shipping Timelines

Within India:

• Standard Delivery: 3–7 business days after dispatch.

International (Bespoke Orders Only):

• Delivery timelines vary based on the destination, typically 7–14 business days after dispatch.

Delays may occur due to customs clearance or unforeseen circumstances.

 

4. Shipping Charges

Within India:

• Free shipping for orders above ₹5,000.
• ₹200 flat fee for orders below ₹5,000.

International (Bespoke Orders Only):

• Shipping charges will be calculated at checkout based on destination and weight.

Custom duties and import taxes (if applicable) are the responsibility of the customer.

 

5. Tracking Information

• Once your order is dispatched, you will receive a tracking number via email or WhatsApp.

 

Returns and Refunds Policy

1. Return Eligibility

• Custom/Make-on-Order Items: Non-returnable as each piece is made specifically for you.
• Bespoke Orders: Non-returnable unless there is a manufacturing defect.

We are committed to ensuring quality craftsmanship. If there are any issues, please contact us, and we will resolve them promptly.

 

2. Refund Policy

• Refunds are only offered for:
• Items with manufacturing defects.
• Orders cancelled within 24 hours of placement.
• Shipping fees are non-refundable.
• Refunds will be processed within 7–10 business days to the original payment method.

 

3. Cancellation Policy

• Orders can be cancelled within 24 hours of placement. After this, production begins, and cancellations are no longer accepted.

 

4. Exchange Policy

• Exchanges are available for size-related issues on ready-to-buy items shipped within India.
• Bespoke orders are not eligible for exchanges.
• To request an exchange, contact us within 7 days of delivery. Additional production time may apply.

 

How to Request a Return, Refund, or Exchange

1. Contact Us:

• Email: support@yourdomain.com
• WhatsApp: +91 XXXXXXXXXX

2. Provide:

• Your order number.
• Photos and a description of the issue (for defects).

3. Await Confirmation:

• Our team will assess your request and respond within 2–3 business days with further instructions.

 

FAQs

1. Can I make changes to my order after placing it?

• Changes are only possible within 24 hours of order placement. After that, the production process begins.

2. What if my item arrives damaged?

• Please notify us within 48 hours of delivery with photos of the damaged item. We’ll arrange a replacement or refund.

3. Are international shipping fees refundable?

• No, international shipping fees and any customs duties are non-refundable.

 

Contact Us

If you have any questions or concerns about your order, feel free to reach out to us:

• Email: support@yourdomain.com
• WhatsApp: +91 XXXXXXXXXX

Every single piece designed & produced in The Summer House goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.

Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for six months from the date of issue. You can see our size chart here before making a purchase. If you have any inquiries about size, fabric or fit, you can whatsapp us on +91 7892525916 or email our customer care at friends@thesummerhouse.in

All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at friends@thesummerhouse.in within 3 days of receiving the order. 

In case of either damaged product return or size exchange, please write to friends@thesummerhouse.in with subject: RETURNS. Clothing sent to us without a prior email will not be accepted. The Summer House must be notified within three days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days. The cost of any exchange is to be borne by the customer.

No exchange and refund on discounted items.

In order to initiate an exchange or return, please find the 'Initiate a return here' option at the bottom of the page. Keep your order number and Email ID at hand for a hassle free process.  

The Summer House team holds the right to not accept returns in case the product is used or damaged by the customer. 

 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at alex@kritique.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at alex@kritique.in.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alex@kritique.in.